Privacy and Cookie Policy
NoBoringSuitcases.co.uk B.V. (hereinafter referred to as "we" or "NoBoringSuitcases") respects the privacy of visitors and users of its websites, as well as the privacy of its customers who place orders via our (affiliated) website(s) (hereinafter: website). This policy outlines the information we collect from you as a customer during the use of our websites and how we further use and protect this information.
- Applicability
This Privacy and Cookie Policy applies to every website visit, transaction, and agreement concluded via a website. All information, including your personal data, that we collect about you during your visit and/or use of our website will be treated in accordance with this Policy and the purposes described herein. This Privacy and Cookie Policy do not apply to websites of other companies that contain a link to our website or whose link is on our website. - Data We Collect
NoBoringSuitcases enables you to create personalized photo products online, such as a photo on canvas and a photo on wood, and have your order delivered to an address of your choice. In the context of our services, we may collect your data in two ways:
Data provided by you
NoBoringSuitcases collects data provided by you, such as your email address and password when you register as a new customer and create an account. Furthermore, we collect your order details such as your name, (delivery and billing) address, phone number, and payment details when you place an order with us (and, if the order is sent to someone else, the name and address details of the recipient for whom the order is intended), along with the files such as the photos uploaded by you and/or used in or on our products. Your email address is used to send the confirmation of your order. Personal data is also collected when participating in our contests or when you provide us with your opinion, for example, by writing a review about our product. In addition to creating an account, we may also collect your email address separately when you sign up for our newsletter via the website.
Data we automatically collect
NoBoringSuitcases also collects data that we receive based on your use of our services, your visit to our website, and possibly other websites accessible from our website. For example, we collect your IP address and the type of browser you use, as well as the pages you visit, the date and time of your visit or use, and how you use our website. - How Do We Further Use Your Data?
Your data may be used for the following purposes:
Acceptance, processing, and execution of your order
Your data is used to process, execute, produce, and deliver your order to the address you have chosen. We will also keep you informed about the progress of your order. We may share your data with other companies that perform certain services on our behalf. Examples of this include: a third party engaged by us to produce your order; a carrier such as DHL to ship and deliver your order; online payment service providers such as MultiSafepay, IDEAL, or PayPal to process your (credit card) payment; service providers to send our emails or other forms of customer communication; marketing analysis companies to analyze our data or remove duplicate data from our database; and providing our customer service.
Account management
You can create your own account on our website. In this account, we store your name, (delivery and billing) address, phone number, and email address, among other things. We also store information about your previous orders so that you can find and view your products more quickly, share them, or reorder them.
Direct marketing, co-branded offers, and sending newsletters
We may use your data for direct marketing purposes to send you commercial information or an offer about our products and services via email, direct mail, telephone (including SMS and push notifications), or other media. These pieces of information or offers may also be co-branded in collaboration with a partner or an affiliated company and may then contain products or services of this third party. You can subscribe to our newsletter sent via email or direct mail. This way, you will stay informed about special offers and our new or additional products and services. If you no longer wish to receive our commercial information such as our newsletter, you can always let us know by contacting our customer service. If this concerns our commercial emails, click on the unsubscribe link found at the bottom of the email.
Reviews and comments
We would love to hear about your experiences with our website and, of course, our products. For writing customer reviews about a NoBoringSuitcases product, we use third parties such as Feedbackcompany. If you wish to write a review about our product, Feedbackcompany collects personal data about you. For an overview of which personal data is collected and how Feedbackcompany handles this, you can visit: https://www.feedbackcompany.com/privacy-policy/. If you give us a review, for example, via a third party such as Feedbackcompany, social media, or to our customer service, we may use such a review (or part thereof) for any purpose, provided that we will not use your review in combination with your name or other personal data. Only with your prior and explicit consent will we further use your review (or part thereof) together with your name (or other personal data) you have given us.
Promotional activities and contests
If you participate in a promotional activity or contest, we ask for your name, address, telephone number or email address, and you may share other material such as your photos. With this information, we can carry out the promotional activity or contest, inform the winner(s) that they have won, and announce the names of the winner(s) via our website, newsletter, and/or social media after obtaining permission to do so.
Maintenance, Statistical Analysis, and Improvement of Our Services
We continually strive to improve our services. For this purpose, we use analytical software from third parties, such as Google Analytics. With this analytical software, we place cookies to track general visit data and receive reports on how our services are used. In this context, we collect website data such as your computer's IP address, the date and time of your visit or use, your browser, which products you view and design, and which editor functionalities you apply. Additionally, we may use your data to ask if you would like to participate in an optional customer or market research. Sometimes other companies conduct this research on our behalf. In such cases, we provide these companies with your email address or phone number, and they must also adhere to this Privacy and Cookie Policy!
Fraud
We use our customer data to investigate, prevent, and combat fraud. If requested to provide access to our customer data due to a legal obligation, such as in the context of a criminal investigation, we will comply and provide the requested data to the relevant authority or law enforcement agency.
Improvement of Our Customer Service
To assist you promptly with inquiries, our customer service uses your data such as your name and order number. Our customer service may make notes during the conversation with you to record why you contacted us and what solution we provided you. Such data related to our customer service is also stored by us. This is useful if you contact us again later. If you contact our customer service via phone, email, or live chat, we may record and store the conversation for quality monitoring and training purposes. This way, you help us analyze and improve our customer service.
NoBoringSuitcases may also engage third parties for the purposes outlined above, where your personal data, as part of your data, may be processed. These collaborating partners or service providers, or any other type of (sub)processor engaged by them in turn, may be located in countries outside the European Union, and your data may therefore be transferred to countries outside the European Union. When transferring to a country that does not have an adequate level of security, NoBoringSuitcases will only transfer the data if the recipient agrees to comply with the EU model contract clauses for the transfer of personal data as included in the European Commission Decision of February 5, 2010 (2010/87/EU) or in the case of a US-based company, applies the EU-US Privacy Shield framework. Furthermore, we store your data in accordance with the applicable legal retention periods. - Disclosure to Third Parties
We only provide your data to third parties as outlined above. This is done solely for the purposes described in this Policy or compatible therewith. Our employees and third parties engaged by us are obliged to maintain the confidentiality of your data and the contents of this Policy. NoBoringSuitcases will additionally only provide your personal data to third parties if we have obtained your prior consent, are legally required to do so, or in the event of a merger, acquisition, reorganization, or similar event. - Data Security
NoBoringSuitcases handles your data, which may include personal information, with utmost care. We have implemented various technical and organizational measures to secure your personal data against loss or unlawful use.
Each photo product and all images, photos, or other uploaded content stored therein are secured by your unique email address and password. Other users cannot view the products you have created and the content stored therein without possessing both of these credentials. Therefore, we recommend that you choose your password carefully and do not share it with others! - Cookies
Cookies are small files that are sent online with the pages of our website via your browser and are stored on your computer, tablet, phone, or other device. We use cookies to optimize your user experience when visiting or using our services via the website. The cookies ensure that our website recognizes your browser, preferences, and history on your next visit. Additionally, we may use cookies to show you relevant information, receive reports on how visitors or users use our services via the website, and enable integration with social media networks.
NoBoringSuitcases uses the following types of cookies:
Functional cookies: These cookies are necessary to visit our website and use our services. These cookies are intended to facilitate the use of our website and therefore store your personal settings, which items have been added to your shopping cart, and whether a particular message has already been shown to you to prevent you from seeing it again.
Analytical cookies: These cookies track data about the use of our website through Google Analytics. These statistics provide us with insight into, among other things, how often our website is visited, which parts of our website visitors find most interesting, which products you view and design, and which editor functionalities you apply. This data is used for statistical analyses of visitor, usage, and click behavior. We do this to continually improve our website and make it as user-friendly as possible.
Tracking Cookies: These cookies are used to track which websites and pages you visit in addition to our website in order to collect data about your browsing history. With this data, we can show you advertisements that are more relevant to you and better align with your interests. For example, they are used to limit the number of times you see an advertisement and to measure the effectiveness of our digital advertising campaigns. They are placed on behalf of and with the consent of NoBoringSuitcases by external advertising networks.
Social Media Cookies and Other Third-Party Cookies: When you visit our website, content may also be provided by companies other than NoBoringSuitcases. These companies may also place cookies on your computer. If you share certain NoBoringSuitcases content via social media networks such as Facebook or Twitter, these third parties may also place cookies on your computer. It is important to note that we do not have access to, nor control over, cookies chosen by third parties. We recommend consulting the websites of these third parties for more information about their cookies and how to manage them.
The cookies mentioned above are used only by us, and the data collected with them is not shared with third parties unless necessary for the purposes outlined above and in accordance with this Privacy and Cookie Policy. Cookies placed on your computer via your browser can be deleted if you wish. Most browsers accept cookies automatically, but you can adjust your browser settings if you no longer wish to allow them. More information can be found under "Help" in your browser. If you do not accept cookies, you can still visit our website, but certain services and parts of the site may not function optimally. - Your Rights (Access, Correction, and Objection)
Under the Data Protection Act, you can request access to your personal data from us. In addition to access, you may also request us to correct or supplement your data if you have noticed errors or if you wish to do so for any other reason. The same applies to a request to delete or shield your personal data if it is incorrect, incomplete, or irrelevant, or if it is otherwise processed in violation of a legal provision. Such requests for access, correction, or objection can be directed to our customer service. - Applicable Law and Disputes
This Privacy and Cookie Policy and your use of our website are governed and interpreted in accordance with Dutch law. Any dispute that may arise with regard to this Privacy and Cookie Policy and our services will only be submitted to the competent court. - Changes and Inquiries
Our Privacy and Cookie Policy may be amended from time to time. We will post each updated version on this page so that you are always informed about the data we collect, how we use and protect this data, and the circumstances under which we provide and/or disclose your data to third parties.
If you have any questions about your data, our Privacy and Cookie Policy, or its applicability, you can always contact our customer service. This can be done via the contact details on our website.