Returns

You can register your return up to 14 days after receiving your order using the button above. You then have a further 14 days to send the parcel back to us.

Return shipping costs are your responsibility. You can easily buy a shipping label from £2.95 in our returns portal. Is your product damaged, or did you receive the wrong item? Let us know within 14 days of receipt at info@noboringsuitcases.com, ideally with a photo. In that case, we’ll cover the costs.

Unfortunately, a direct exchange (for example, returning one suitcase and receiving another at the same time) isn’t possible. However, in our returns portal you can choose for each item whether you’d like a refund or a discount code instead. Opted for a discount code? You’ll receive it by email as soon as we’ve processed your return, so you can order your new favourite straight away! Please note: the shipping costs you paid for your original order are not included in your refund or in the value of your discount code.

Products with your own photo, design or name (for example, your child’s name) are made especially for you. That’s why they are excluded from the statutory right to cancel and can’t be returned. Is there a manufacturing defect or damage from shipping? Let us know within 14 days of receipt at info@noboringsuitcases.com, ideally with a photo, and we’ll sort it out for you.

When you register your return in our returns portal, you’ll immediately see which carrier will handle it and where you can drop off your parcel. After registering, you’ll receive the shipping label with drop-off instructions. Remove the old label or stick the new one completely over it, so that only the correct barcode is visible.

Unfortunately, that’s not possible. Please register a separate return for each order number and send each order back in its own parcel. This allows us to process your returns quickly and accurately.

Please return the product in its original packaging where possible. The product must not be damaged through use or careless handling. If your return doesn’t meet these conditions, unfortunately we won’t be able to process it.